Privacy policy

At Forward EV, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use and safeguard your information when you visit our website or get in touch with us.

1. Who we are

Forward EV installs and manages electric vehicle charging solutions across the UK.
Company name: Forward EV Ltd
Website: https://www.forward-ev.com
Email: info@forward-ev.com
Registered address: Pool Innovation Centre, Trevenson Road, Pool, Redruth, Cornwall TR15 3PL

2. Information we collect

We may collect and process the following information:

  • Personal information: name, email address, phone number, and company details when you contact us through our forms or email.

  • Technical information: IP address, browser type, operating system, and how you use our site (via cookies and analytics).

  • Communication data: messages, enquiries, or feedback sent to us.

3. How we use your information

We use your information to:

  • Respond to your enquiries or service requests

  • Provide information about our products or installations

  • Improve our website and user experience

  • Comply with any legal obligations

We only process personal data when we have a lawful basis to do so — for example, when it’s necessary for communication, contract performance, or legitimate business interests.

4. Cookies and analytics

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. You can manage or disable cookies through your browser settings at any time.

We may use tools such as Google Analytics to gather anonymous website statistics. This data helps us improve performance and content relevance.

5. Data sharing

We do not sell or rent your personal data.
We may share limited information with trusted partners and service providers (such as hosting or email services) when necessary to operate our business, always under strict confidentiality agreements.

6. Data storage and security

We take appropriate measures to protect your information from unauthorised access, alteration, or loss. All data is stored securely and only for as long as necessary to fulfil the purposes outlined in this policy.

7. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for certain uses

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re concerned about how we handle your information

You can exercise these rights by contacting us at info@forward-ev.com

8. Updates to this policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated revision date.