Customer service centre


Call on 01872 229565
or freephone 0808 2815015

Email info@forward-ev.com

How to use our chargers

How to pay using Contactless

  1. Plug the charging cable in.

  2. Select bank/credit card by tapping screen.

  3. Present your contactless bank card to yellow payment terminal underneath screen.

  4. Press STOP on screen when finished.

  5. If you need a receipt, scan QR code using your phone to yellow payment terminal at the end of your session.

  6. Wait for your car to unlock then return the cable back to the charger.

How to pay using RFID/Allstar cards

  1. Plug the charging cable in.

  2. Select RFID option on screen.

  3. Present your card on the RFID/Green Hand symbol above the yellow payment terminal.

  4. Press STOP on screen when finished.

  5. Wait for your car to unlock then return the cable back to the charger.

How to pay using App

  1. Download Plugsurfing App at Apple store or Google Play and follow instructions.

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Contact Us

If you are struggling to find the information you need just give us a call on 01872 229565 or 0808 2815015 or email us info@forward-ev.com